Dispatch Time:

• Please remember that Bank Holidays are NOT working days, orders will not be collected by courier services on these days, and they will dispatch the following working day.

• Orders are dispatched the same day if ordered before 3pm Monday to Friday provided any required age verification is complete. Any orders placed after 3pm are dispatched the next working day. If your order is placed after 3pm on Friday it will be dispatched the next working day which is Monday. Please bear this in mind when ordering over weekends.

Age Verification

Already verified on your account? No further action is needed while your verification remains valid.

If you’re asked to verify your age, please complete it promptly using the instructions on your order page or in the email from our age verification partner. Check your junk folder too.

Ordering before 3pm does not guarantee same-day dispatch if verification is still outstanding. If you complete verification after the cut-off, your order will be dispatched the next working day.

Need help? Email [email protected] and our team will gladly assist.

Delivery Time:

• Tracked 24hr aims to deliver the next day (after dispatch), fully tracked with Royal Mail. Please note that next day is Royal Mail’s delivery aim. Although it will usually arrive next day please allow 1-2 days for the order to arrive. 

• Tracked 48 Aims to deliver 2 days after dispatch, fully tracked.

• If you are on UK Channel Islands, Guernsey or the Isle of Man please bear in mind that although delivery is still charged at UK prices, Royal Mail tracked 24 and tracked 48 services will likely take an extra few days.

Free Shipping

Orders over £30 are eligible for free shipping within the UK. If you choose free shipping it will be sent with Royal Mails Tracked 24hr service.

Festive Period Deliveries:

Orders placed between 18th of December and 8th of January may experience delivery disruption over the festive and new year period. Orders placed before or by the 17th of December are less likely to experience delays.

International Orders:

We primarily ship within the United Kingdom. International shipping is available to selected countries shown at checkout.

It is the customer’s responsibility to ensure that the products they order are legal to import into their destination country and to comply with all applicable local laws, customs regulations, taxes, duties, and import requirements.

We cannot be held responsible for parcels that are delayed, refused, confiscated, or seized by customs or other authorities.

If an international order is returned to us by the carrier or customs authorities, we will refund the cost of the goods once they have been received back into our warehouse. Shipping costs are non-refundable.

Returns Policy

Due to the nature of nicotine pouch products and for hygiene and safety reasons, we are generally unable to accept returns on opened products.

Faulty or damaged items

Received a faulty, damaged or incorrect item? Email [email protected] with your order number and details of the problem. Photos help where available. We’ll put things right in line with your consumer rights and cover reasonable return postage where required.

Your rights aren’t limited to reporting problems within 14 days. The restriction on returning opened products does not apply to faulty or misdescribed goods.

We will review the issue and may provide a replacement, refund or alternative resolution where appropriate.

Unopened products

Changed your mind? Email [email protected] within 14 days after delivery to cancel. You then have another 14 days to return your unopened products. Contact us for the returns address. You pay return postage.

We’ll refund the returned products and, if you cancel the whole order, standard delivery costs. Refunds go to your original payment method within 14 days of receiving the return or proof of postage, whichever is earlier.

Order cancellations

If you wish to cancel an order, please contact us as soon as possible:

Email: [email protected]

We process orders quickly and will try to accommodate changes or cancellations before dispatch, but cannot guarantee amendments. This does not affect your legal cancellation rights.

If your order has already been dispatched, you can notify us within 14 days after delivery that you wish to return unwanted, unopened products within a further 14 days. You are responsible for return postage.

Delivery address responsibility

Customers are responsible for ensuring delivery details are entered correctly at checkout.

If an order is returned due to an incorrect delivery address, we may offer a refund excluding original shipping costs.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.