Info & FAQs

Frequently Asked Questions

Returns and cancellations
  • Please be sure of your order before placing it. If you would like to cancel it please get in touch via email ASAP. However, please note Once you have hit the ‘place order’ button, we may not be able to make any changes or cancellations. The team are working around the clock to get orders out on time. It is not always possible we will be able to cancel your order after you have hit ‘place order’.
  • We are not responsible for errors with your delivery address.
  • If goods are undeliverable due to an error in your shipping address and thus, make their way back to us, you may be eligible for a refund. However, this will not include the original postage and packaging costs.
  • Due to the nature of these goods we do not accept returns. But if a product is faulty we may send replacements
"I've put the wrong address."
  • We are not responsible for errors with your delivery address. As the recipient it is your responsibility to make sure you order your goods to the correct place.


  • If you have ordered to an incorrect address and the package is returned back to us we can certainly re-send it for you. However, you will be required to pay shipping again.


  • Alternatively you can be refunded for the goods. However, you will not be refunded for the cost of shipping.



Delivery times

Click here to read our shipping policy

What is Snus used for?

Snus is used to deliver a nicotine hit, similar to smoking but without the tar. Snus is a tobacco based product that allows user to obtain nicotine in a safer delivery method.

Is this Snus & do you sell Snus?

No this is not snus!

We sell nicotine pods/pouches. Although many people call these ‘snus’ because they are used in the same way as traditional snus, there is a key difference. Traditional snus contains tobacco, Whereas nicotine pods are constructed with natural fibres and are 100% tobacco free.

What does Snus feel like?

Feelings are subjective, but many users feel a more relaxed state when using Snus. 

How long do you keep Snus in for?

General rule of thumb is to use Snus in your mouth for up to 40 minutes. 

How many Snus should I use a day?

Different people may have different requirements when using Snus. But, most report using up to 8 pouches of Snus per day to enjoy the effects of Snus.

How much nicotine is in Snus

Different brands and products have different levels of strength. Some of the highest versions of tobacco-based Snus come in the chew bag form of Siberia Snus, that has 43mg of nicotine per pouch.

How to use Nicotine Pouches

Using nicotine pouches is similar to using Snus. You place a pouch between your upper lip and gum. Once inserted, you can keep the pouch in place for up to 40 minutes, allowing for the nicotine to dispense throughout.

What are Nicotine Pouches

Nicotine pouches are similar to Snus in that they are pouches that dispense nicotine by being lodged between gum and lip. The difference is that nicotine pouches are not tobacco-based and therefore not as addictive as they use plant-based fibres and water to omit nicotine.