Returns Policy

Due to the nature of nicotine pouch products and for hygiene and safety reasons, we are generally unable to accept returns on opened products.

Faulty or damaged items

If you receive a faulty, damaged or incorrect item, please contact us within 14 days of receiving your order by emailing:

[email protected]

Please include:

• Order number
• Description of the issue
• Photographs where applicable

We will review the issue and may provide a replacement, refund or alternative resolution where appropriate.

Unopened products

We may accept returns for unopened and unused products at our discretion. Products must:

• Remain sealed and unopened
• Be returned in their original condition
• Be returned within 14 days of delivery

Return postage costs for unwanted items are the responsibility of the customer unless the item is faulty or supplied incorrectly.

Order cancellations

If you wish to cancel an order, please contact us as soon as possible:

Email: [email protected]

We process orders quickly and while we will try our best to accommodate changes or cancellations, we cannot guarantee amendments once an order has been placed.

Delivery address responsibility

Customers are responsible for ensuring delivery details are entered correctly at checkout.

If an order is returned due to an incorrect delivery address, we may offer a refund excluding original shipping costs.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.